Effective communication is the key to closing deals, driving sales, acquiring clients, and building strong professional relationships. This communication skills training course is designed to provide learners with the skills to master conversation and communication in the workplace and beyond.
In this comprehensive course, you will develop crucial communication skills required for any business environment, industry or sector. Through instructor-led exercises and case studies, you will learn about the different types of communication skills required to negotiate, bargain, present your ideas, resolve conflict and solidify strong relationships in the workplace.
This course also takes an in-depth look at marketing communication strategy and the art of effective business communication, introducing fundamental techniques that can be applied in meetings, the boardroom, classroom and in interviews.
Who should take the course
This professional skills-based training course is ideal for anyone who wants to learn how to communicate better in the workplace, regardless of their industry or sector. It is suitable for those in the following professions:
- Business Managers
- PAs, Secretaries & Receptionists
- HR Professionals
- Sales Executives
By the end of the course, learners will be able to:
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
In module one, we will explore the key factors of effective communication
In module two, we will gain an understanding of why good communication is so important in every aspect of life.
In module three, we will take a look at the main barriers to effective communication and how to overcome them.
In module four, we will learn how we can use the tone, pitch and pacing of our voice to express ourselves effectively.
In module five, we will explore some strategies for non-verbal communication, including body language cues.
In module six, we will familiarise with some key verbal communication techniques used by professional speakers, for mastering meetings and presentations.
In module seven, we will develop our active listening skills for ensuring effective engagement in conversations.
In module eight, we will use our active listening skills to learn how to ask productive and insightful questions.
In module nine, we will explore the process of appreciative enquiry and how this approach is used to engage stakeholders.
In module ten, we will learn the key to successful conversation, with tips and techniques from the experts.
In module eleven, we will be introduced to some advanced communication skills for building strong professional relationships in the workplace.