Name: Customer Service Training
Price: 25 GBP

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Curriculum

Become capable of taking your business potential to the next level and building an outstanding retail reputation with this Customer Service Training course. A business only becomes successful and maintains profit by keeping consumers satisfied and coming back for more. By taking this training, you will be more aware of where to concentrate your selling prowess and how to use your resources to ensure that purchasers of services and products are happy with their shopping experience.

This innovative Customer Service tutorial has been written to underline the vital components of consumerism from the buyer’s perspective. You will be shown how to attract customers to your wares, treat them with respect, and have them sing your praises to friends and online audiences. Our course is the ideal way to absorb the nuances of retailing essentials and how to turn your store into a high street shopping magnet. Sign up now and turn retail goals into realistic achievements.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Course Preview

Who should take the course

Anyone with a knack for learning new skills can take this Customer Service Training Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learning Outcomes

By the end of the course, learners will be able to:

Discover the qualities and outcomes that define good customer service
Understand the components of Customer Relationship Management (CRM)
Know how to establish excellent communication with new and old customers
Learn how to effectively handle complaints from valued clients and customers
Explore the best approaches to providing good support services over the phone
Gain the ability to learn from mistakes and improve customer relations

Accreditation

All of our courses, including this Customer Service Training Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Customer Service Training Course is as follows:

Module 01: Introduction to Customer Service

Introduction to Customer Service

Assessment Module 01

Module 01 Final Exam

Module 02: Characteristics of Good Customer Service

Characteristics of Good Customer Service

Assessment Module 02

Module 02 Final Exam

Module 03: Customer Relationship Management

Customer Relationship Management

Assessment Module 03

Module 03 Final Exam

Module 04: Communicate with Customers

Communicate with Customers

Assessment Module 04

Module 04 Final Exam

Module 05: Handling Customer Complaints

Handling Customer Complaints

Assessment Module 05

Module 05 Final Exam

Module 06: Problem Solving Over Phone

Problem Solving Over Phone

Assessment Module 06

Module 06 Final Exam

Module 07: Improving Customer Service

Improving Customer Service

Assessment Module 07

Module 07 Final Exam

Course Curriculum

Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:06:00
Assessment Module 01
	Module 01 Final Exam	00:10:00
Module 02: Characteristics of Good Customer Service
	Characteristics of Good Customer Service	00:04:00
Assessment Module 02
	Module 02 Final Exam	00:10:00
Module 03: Customer Relationship Management
	Customer Relationship Management	00:04:00
Assessment Module 03
	Module 03 Final Exam	00:10:00
Module 04: Communicate with Customers
	Communicate with Customers	00:06:00
Assessment Module 04
	Module 04 Final Exam	00:10:00
Module 05: Handling Customer Complaints
	Handling Customer Complaints	00:06:00
Assessment Module 05
	Module 05 Final Exam	00:10:00
Module 06: Problem Solving Over Phone
	Problem Solving Over Phone	00:05:00
Assessment Module 06
	Module 06 Final Exam	00:10:00
Module 07: Improving Customer Service
	Improving Customer Service	00:07:00
Assessment Module 07
	Module 07 Final Exam	00:10:00